🛡️ Official Financial Governance & Settlement Policy

Escrow Payout Settlement Policy & User Rights

Comprehensive guide for Buyers and Sellers on financial escrow custody, safety clearance hold windows, automated payout notifications, and bank settlement execution.

📊 Go to Seller Earnings & Withdrawals Dashboard →🎓 Payout Execution & Treasury Guide →
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1. Buyer Financial Rights & Escrow Custody Protection

When a buyer orders a service on @YourService, payment is held safely in official platform Escrow Custody rather than being transferred directly to the seller. This guarantees that your funds remain protected while project deliverables are being crafted.

Key Buyer Safeguards:

  • Delivery Acceptance Rule: Funds are only eligible for seller clearance after the buyer explicitly reviews and accepts the completed order deliverables.
  • Dispute Resolution Protection: If a seller fails to deliver or provides work inconsistent with gig specifications, buyers can open a dispute ticket for review by 2 designated Admin Governance Officers.
  • Full Refund Rights: Approved disputes result in an immediate 100% refund returned directly to the buyer's account.
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2. Seller Clearance Hold Windows & Payout Timelines

To protect against post-delivery chargebacks, credit card fraud, or post-completion disputes, completed order earnings undergo a standard Escrow Clearance Hold Window before becoming available for withdrawal.

Standard Sellers & Rising Talent

14-Day Clearance Hold

Gross earnings minus platform fees remain in Pending Escrow Clearance for exactly 14 calendar days following order completion before unlocking for payout.

Verified Pro & Top Rated Sellers

7-Day Accelerated Clearance

High-performance sellers with verified credentials and 95%+ satisfaction ratings enjoy accelerated 7-day clearance hold windows.

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3. Automated Clearance & Bank Payout Notifications

Sellers are kept fully informed throughout every stage of the financial clearance lifecycle via in-app notifications and dashboard balance badges:

🎉 1. Order Completion & Countdown Trigger:When a gig is completed, a countdown timer (e.g. Clears in 5 Days) appears on your Seller Dashboard under Pending Clearance.
💵 2. Clearance Completion Notification:The moment the clearance hold expires, an automated notification is dispatched: "Your earnings of $X.XX for Order #123 are now cleared and available for withdrawal!"
💸 3. Bank Payout Execution Notification:When SuperAdmin executes your bank transfer payout, a notification containing your unique Bank Reference Transaction ID is issued.
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4. Stripe Connect Express & 24/7 Automated Settlement Cycles

Sellers on @YourService can connect their account to Stripe Connect Express for instant 24/7 automated payouts directly to local bank accounts or debit cards worldwide:

⚡ 24/7 Automated Escrow Clearance:

The moment your escrow clearance window ends, cleared funds can transfer directly to your Stripe Express account 24/7 without manual admin delay.

🏦 Global Direct Bank & Debit Card Payout:

Stripe Express routes your earnings automatically into your linked bank account or debit card in over 45+ supported countries.

  • Settlement Cycles: Stripe Connect Express payouts occur automatically on rolling 2-day or daily schedules set in your Stripe Express Dashboard.
  • Legacy Bank Transfers: Manual bank wire transfers remain supported for accounts in restricted regions.
  • Managing Details: Access your Stripe Express Dashboard anytime from your Seller Dashboard.

Have questions regarding your balance or a pending payout? Contact our financial support team at payouts@atyourservice.website.